The brand new SAP Services and Support e book explains SAP's choices in a clear, comprehensible way and addresses differences involving the requirements of recent consumers and experienced buyers.
From incident administration to self-provider, our service desk modules are designed to keep the company desk successful along with your client satisfaction levels superior.
You have only to start SAP Provider Connector in the event that the network link will not be however in linked position.
Agenda a Manager permits you to guide a 15-moment simply call by using a support manager on your medium or superior precedence support situation using a two hour lead time less than the subsequent situations:
Single signal-on with SAP Passports: electronic shopper certificates that assist you in securely navigating all through SAP digital Sites
The chat transcript and every one of the attachments will almost always be captured and recorded as part of your circumstance log, whether the situation is resolved promptly or not.
In the event the support engineer is unable to reply my question over the chat session, will I need to start out the case submission approach again? No, In case the support engineer is unable to solve your difficulty at time, they can proceed the situation submission procedure in your case.
Am i able to refer back again to your chat session info in a afterwards time? Sure, the chat transcript and all attachments are going to be recorded within your scenario log for the advantage.
The SAP Obtain Manager is often a free of charge tool that means that you can obtain numerous data files concurrently, or to program downloads to run in a later on point in time. Software package found in your down load basket is more info noticeable from the SAP Download Supervisor.
Put the kettle on and know that we’re coming to save the working day, you’ll be again up and functioning right away.
The adjustment will not represent a rise in list selling prices for SAP support offerings. Afflicted consumers and associates is going to be notified in accordance with the respective regionally agreed contractual stipulations. Read the complete assertion in English or German.
From website its inception, SAP's Buyer Support has stood out for its expanded function further than bug fixes get more info and concern resolutions. Daily jobs consist of resolving tickets and resolving problems, all directed at maximizing buyer business price, securing investments, and optimizing SAP functions. We're a proactive business enterprise associate committed to aiding prospects obtain their goals.
How can you put together for your session? A perfectly-documented case much better facilitates its processing and lowers forwards and backwards interactions. To help inside the planning on the session, Make sure you deliver:
Ask for a distant provider with your behalf, and confirm all prerequisites, to ensure a successful company scheduling